Shipping policy

Shipping Policy

Last updated: 14 December 2025

This Shipping Policy outlines how shipping is handled by Cookie High ("we", "us", "our"). Please read this policy before placing an order.

All cookies are baked fresh to order.
Processing times will be confirmed at checkout or communicated at the time of ordering.
During busy periods (such as holidays or promotions), processing times may be longer.

Orders may be delivered directly by Cookie High (local delivery), or shipped using Australia Post (AusPost) and/or other third-party courier services.
All deliveries and shipments are provided using express delivery only.
Third-party courier shipments will be signed for upon delivery. Products will not be left unattended in a safe place.
Available delivery options, costs, and estimated timeframes will be shown at checkout or advised prior to order confirmation.

Delivery timeframes are estimates only.
Local deliveries are completed on weekends between 9am and 6pm on the selected delivery date.
Express shipping timeframes vary by location and are subject to courier performance.
Customers requesting delivery dates within 5 days for local Adelaide orders or 7 days for interstate/regional orders may be subject to a priority delivery fee due to short-notice production and scheduling. Priority delivery is subject to availability.

Responsibility for the order transfers to the customer once it has been dispatched.
Cookie High is not responsible for loss, delays, or damage that occurs during transit.
Damage to cookies during shipping does not constitute grounds for a refund.

Customers are responsible for providing a complete and accurate delivery address.
We are not responsible for orders delivered to an incorrect address supplied by the customer.

Our products are perishable and should be unpacked promptly upon delivery.
Cookie High is not responsible for quality issues caused by delayed collection, failed delivery attempts, or improper storage after delivery.

If you have any questions about shipping, please contact Cookie High using the details provided on our website or social media pages.